Privacy Policy

Privacy & Data Protection Policy

Last updated: January 29, 2026

At le Luxure, we value the trust you place in us when sharing your personal information. We are committed to processing your data with the same precision and care we apply to our concierge services. This policy explains how we handle your data across our website: https://valencia.leluxure.eu.

Who We Are (Data Controller)

The entity responsible for your data is:

Company Name: LE LUXURE CONCIERGE SERVICES S.L.

Address: Cami de ses Rotas de sa Canova, Pol X, Dis 224, Petra, Illes Balears, Spain.

NIF: B16557506

Contact: info@leluxure.eu

While we are not legally required to appoint a Data Protection Officer (DPO), our Privacy Manager oversees all data-related matters. You may reach us at the email address above for any privacy concerns.

The Information We Collect & Why

We process your data only when we have a legal basis to do so.

A. Concierge Inquiries & Contact Forms

  • Data: Name, email, phone number, and any details regarding your luxury stay or service request.
  • Purpose: To respond to your inquiries and facilitate your bookings.
  • Legal Basis: Performance of a contract or pre-contractual measures (Art. 6(1)(b) GDPR).

B. Newsletter & Marketing (via Mailchimp)

  • Data: Name, email, interests, and engagement data (clicks/opens).
  • Purpose: To send curated updates, destination guides, and exclusive offers.
  • Legal Basis: Consent (Art. 6(1)(a) GDPR) and compliance with the Spanish LSSI-CE. You may withdraw consent at any time via the “unsubscribe” link.

C. Comments & Community Interaction

  • Data: Name, email, IP address, browser agent, and Gravatar hash (if used).
  • Purpose: To publish your contributions and filter spam.
  • Media Note: If you upload images to the site, please avoid including embedded location data (EXIF GPS), as visitors can extract this.
  • Legal Basis: Legitimate interest (Art. 6(1)(f) GDPR) for site security and Consent for the display of your profile.

D. Analytics & Social Tracking (Google, Clarity, Meta)

  • Data: Anonymized IP, device info, browsing behavior, and heatmaps.
  • Purpose: To improve our digital experience and provide relevant content via social media.
  • Legal Basis: Consent (Art. 6(1)(a) GDPR) gathered via our CookieYes banner.

Sharing Your Information

We do not sell your data. We only share it with trusted partners who help us provide our services:

  • Tech Infrastructure: Google LLC (Analytics/YouTube), Microsoft Corp (Clarity).
  • Communications: Intuit/Mailchimp (Email marketing).
  • Website Functionality: Automattic (Gravatar/WordPress).
  • Advertising: Meta Platforms, Inc. (if using Pixel for retargeting).

International Data Transfers

Our primary partners are based in the United States. We ensure your data remains protected by relying on:

EU-U.S. Data Privacy Framework (DPF): Most of our partners (Google, Microsoft, Mailchimp) are certified.

Standard Contractual Clauses (SCCs): We utilize the 2021 EU SCCs as a fallback and additional safeguard.

Data Retention

We keep your information only as long as necessary:

  • Inquiries: Until the request is resolved plus 1 year for administrative reference.
  • Newsletter: Until you unsubscribe.
  • Comments: Indefinitely, unless you request deletion (to maintain conversation flow).
  • Analytics: 14–26 months (Google) and 1 year (Clarity).
  • Server Logs: 30–90 days for security.

Your Rights

Under the GDPR and Spanish law, you hold the following rights:

  • Access & Portability: Request a copy of your data.
  • Rectification: Correct any inaccurate details.
  • Erasure (“Right to be Forgotten”): Request the deletion of your data.
  • Opposition: Object to processing based on legitimate interest.
  • Withdraw Consent: At any time for marketing and cookies.

To exercise these rights, please email info@leluxure.eu. If you feel your rights have not been respected, you have the right to lodge a complaint with the Agencia Española de Protección de Datos (AEPD) at www.aepd.es.

Security & Protection

We implement SSL/TLS encryption and robust server-side security to protect your data. While no transmission over the internet is 100% secure, we take every reasonable precaution to safeguard the “le Luxure” digital environment.

Policy Updates

We may refine this policy to reflect changes in our services or European law. Significant updates will be highlighted via a notice on our website.